Claims: Bodily Injury

If someone is injured or requires medical attention while on church premises or at a church activity, follow these procedures.

1. Seek appropriate medical attention.
   
2. Investigate the situation and protect personnel from further injury.
   
3. List all possible witnesses with names, addresses, and phone numbers.
   
4. Report the situation to Risk Management Services at 1-800-825-2806 (ext. 1492 for Activity, Volunteer, International Travel/Medical, and Worker's Comp; or ext. 1493 for all other claims) and to your supervisor, pastor, or camp director the same day or next working day.
   
5. Complete a Bodily Injury and Illness Report Form and return it to Risk Management Services at the address on the form.
   
6. Our insurance policies are secondary, therefore as all medical bills are the responsibility of the individuals injured and they should be submitted to their own insurance company for payment.
   
7. If the individual’s own health insurance doesn’t pay the total amount of the bill, submit the following to Risk Management Services:
• An explanation of benefits from the insurance company and all other sources showing amount paid. (EOB)
• Medical bills (copies only) showing balance due. It must match EOB amount.
  
8. If the church might be negligent, the claim will be submitted to Katie Clark at extension 1493, who will contact the church-contracted adjustor to investigate. The adjuster may take a statement from all those who may have knowledge of the incident.

updated: 09/27/2011