Community of Christ - Sharing the Peace of Jesus Christ

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2009 Advent service
Living Our Mission: Bolivian bakery
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Webcast Questions?

Webcast Help

Assistance in accessing live and archived media of Community of Christ.

Aide pour la Retransmission                             Ayuda para la Próxima Emisión del Web
 

Join our mailing list for automatic updates on upcoming broadcasts.

If this is the first time you will be using Windows Media Player, we strongly suggest that you test it before the time of the service by clicking on any of the "Recent Clips" on the left to make sure that the player is working properly.

Webcast Helps

Webcasts are streamed live and may be viewed live on the Internet using Windows Media Player 8 or higher (free download) at any location around the world. When the URL addresses are live, you may either click on the link, or copy and paste the URL into the address bar of your media player. What you will need:
  1. A computer with sound and video cards and an Internet connection.  The faster the connection, the better the image and sound quality.
    Three connection speeds will be available:
    *High speed for those with DSL or cable modem connections (Best Quality 341kbps)
    *
    Low speed for those with a phone modem or ISDN connection (14.4 - 100 Kbps). This will be a multistream containing streams at 13.4, 32.4, 45.2 and 93.4 Kbps.
    *Audio only for those with a low-speed phone modem connection (less than 20 Kbps).
  2. Current version of your Internet browser (free download).
    *For Internet Explorer users:   http://www.microsoft.com/windows/ie/downloads/default.mspx
    *For Netscape Navigator users:
    Note: Some versions of Netscape will not allow links to open the Windows Media Player automatically. If you experience difficulty, try opening Windows Media Player and entering the URL (mms://...) in the player (file/open/enter text). 
    *For Firefox users:
    http://www.mozilla.com/firefox/
    Note: Firefox users may have to click "Launch Application" when prompted to grant permission to open Windows Media Player.
    If you are using AOL Web browser, you may still need to download the Windows Media Player.
  3. Streaming media player software Windows Media Player 8 or higher (most current version is 11) Windows Media Player for Windows (free download).
    http://www.microsoft.com/windows/windowsmedia/download/default.asp
    Windows Media Player 9 for Mac OS 10 (free download)
    Windows Media Player 7.1 for Mac OS 9 (free download)
    NOTE: When using Windows Media Player 7.1 for Mac OS 9, the player will not open links automatically when they are clicked.  Copy the link and paste it into the player to start playback.

To ensure that you're receiving the optimum video quality, check that your Windows Media Player is set to automatically detect and display the proper webstream for your connection speed.
On the top tool bar of Windows Media Player, select "Tools", then "Options".  Under the "Performance" tab, make sure that "Connection" is set to "Detect connection speed". 

Troubleshooting:
Can't connect to the webcast?  We typically begin webcasts approximately fifteen minutes prior to the start of the service and end webcasts within a few minutes after the end of the service.  If you try to connect before or after the times when we are actively webcasting, you will get an error message.

Video stops and starts?  This is usually caused by heavy traffic on your Internet Service Provider (ISP).  You can try downgrading your connection (from "high" to "low" or from "low" to "audio only") or you can try closing and reopening your Windows Media Player.  If you have several applications or programs running simultaneously, try shutting down all programs except your Internet browser and Windows Media Player.

Need help?  Try Windows Media Player Support http://support.microsoft.com/ph/11372    
or ask the Web Team.

    

  

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